Citizens accuse Insurance of unfairly charging accident victims
The article addresses the issue of the automobile insurance sector in Qatar, where the victim of a traffic accident becomes a double victim: first due to the recklessness of the other driver, and second through bearing the costs of repairs that are often of low quality. Frequently, they are forced to install counterfeit or used spare parts, with discounts of up to 30-50% on the value of original parts. Victims suffer from the practices of some insurance companies that assign unqualified garages and delay approvals for repairs, thus prolonging the vehicle's downtime and hindering the provision of alternative services. Additionally, insurance companies later assume a dominant role by enforcing the idea that claims are subject to strict legal and technical inspections, placing the victim in an unbalanced position. Experts and legal professionals believe that the core problem lies in unfair claims management and that insurance laws should be amended to better protect the rights of injured parties. This can be achieved by reducing unnecessary costs, offering alternative service options, and balancing the interests of insurance companies with those of the injured.
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