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The Ministry of Communications and Information Technology, in collaboration with Microsoft, launched the "Microsoft 365 Pilot" program targeting leaders and representatives from 17 government and semi-government entities to enhance the adoption of AI tools. The results showed that over 8,000 active users out of 12,260 licenses performed approximately 2.1 million actions using the platform. Additionally, 508 training sessions were conducted, benefiting more than 9,000 employees to strengthen their skills in using digital technologies. The program aims to improve the efficiency of government work through the use of AI tools, with progress monitored via performance measurement dashboards and the development of AI agent use cases to support innovation and sustainability in public services.
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