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Study Finds Confidence Boosts Digital Govt
A study from King Saud University examined the factors influencing the adoption of digital government platforms by citizens and residents. The study found that 72% of participants hold positive attitudes toward the communication performance of the unified national platform (GOV.SA). It highlighted the importance of quick service delivery, information reliability, and clear procedures in enhancing user satisfaction. Additionally, digital communication channels and messaging styles play a key role in building trust and improving the user experience.
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