Civil Aviation Authority releases May air service report
The General Civil Aviation Authority has released the May 2026 Complaint Performance Rating, reporting a total of 2,155 complaints filed by travelers. Saudi Airlines recorded the fewest complaints, with a rate of 43 per 100,000 passengers, and an 81% resolution rate. Following closely were Flynas and Air Arabia. King Khalid International Airport also achieved a low complaint rate of 1% per 100,000 travelers, with a 100% resolution rate. The report aims to promote transparency and enhance services through communication channels available to travelers around the clock.
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