Saudi Airlines reports fewest complaints
The General Authority of Civil Aviation issued the Complaint Performance Classification Index for airlines and airports for May 2026, highlighting that the total number of complaints against national airlines reached 2,155. Saudi Arabian Airlines topped the list with the fewest complaints, at a rate of 43 complaints per 100,000 passengers, with 81% of complaints addressed within the specified time frame. Other airlines recorded higher complaint rates. At airports, King Khalid Airport ranked first with the fewest complaints, achieving a 100% resolution rate. The report reflects the authority's efforts to increase transparency and improve passenger services.
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