Message from Field to Health Leaders
The article summarizes Saudi Arabia's efforts to achieve a qualitative transformation in its healthcare system in line with Vision 2030. This includes separating regulation from operations and advancing the level of care to include digitalization and virtual health services. The transformation aims to improve patient care quality, reduce mortality rates, and increase the average life expectancy, which has risen from 74 years in 2016 to over 79 years today. The article emphasizes the necessity for metrics and indicators to be directly related to patient outcomes and care, stressing that numbers are not an end in themselves. The true goal is to improve health status and service quality. It calls on decision-makers to correct policies to strike a balance between health indicators and staff well-being, while reducing administrative burdens and promoting a culture of transparency and safe reporting. Ultimately, the article highlights that the only true measure is patient satisfaction and comfort, and that maintaining high-quality care should be the top priority, without being misled by figures that may be embellished or distorted.
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