Communications Authority releases CX Index 2025
The "CX Index 2025 User Experience Indicators Report" issued by the Telecommunications, Space, and Technology Authority provides a comprehensive assessment of user experience in the sector based on field survey results conducted throughout 2025. The report shows that measuring and collecting data on user satisfaction levels, Net Promoter Score, User Effort Score, and complaint rates enhances transparency and motivates service providers to improve the quality of digital services, delivery speed, and channel efficiency. Publishing these indicators is an important step to support the sector’s competitiveness and to achieve the goals of Saudi Arabia’s Vision 2030 in building an efficient and sustainable telecommunications sector that focuses on improving user experience and elevating digital quality.
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