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Quick reply on environmental channels
The article focused on the performance of the communication channels managed by the Ministry of Environment, Water, and Agriculture during the second quarter of 2026. It received over 131,000 calls through various contact methods, with a rapid response time of 12 seconds. The percentage of answered calls reached 95%, and the Service Level Agreement (SLA) was achieved at 82%. Additionally, 98% of registered tickets were handled, and the digital channels received more than 18,000 interactions, with a beneficiary satisfaction rate of 90%. This demonstrates the efficiency and swift response of the ministry to its beneficiaries across different communication channels.
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