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The article discusses the importance of the meaning that organizations communicate, explaining that it is not just a product or service but a value that reflects the organization's purpose and goal. It clarifies that the story and language carry a significance that influences employees, customers, and society, and that the absence of meaning leads to procedural clutter and a decline in understanding and engagement. The article emphasizes that quality and decision-making should be based on a clear sense of purpose, and that people always remember the meaning conveyed by the entity, not the procedural details. Overall, it highlights that an organization's success depends on its ability to convey genuine meaning and value.
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