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Most Merciful Service Reviews 2025 Achievements
The Service Program for Guests of the Two Holy Mosques, one of the initiatives of Saudi Vision 2030, has published its annual report for 2025, highlighting the ongoing development of the service system provided to pilgrims and worshippers. The report shows the implementation of 87 initiatives in collaboration with more than 60 entities, achieving a 100% compliance rate. It also indicates that the number of pilgrims and visitors arriving from abroad exceeded 19.5 million, an increase of 114% compared to 2022. Additionally, satisfaction levels among pilgrims and visitors were high, reaching 91% and 94%, respectively, surpassing the objectives set by Saudi Vision 2030. The number of visitors to the Rawdah Al-Sharifah site increased to over 16 million, with their satisfaction rising to 88%. The historical and cultural sites in Mecca and Medina were further strengthened, hosting more than 55 million visits. Over 184,500 volunteers participated in serving the Guests of the Two Holy Mosques. Mecca and Medina advanced globally in metrics related to welcoming visitors and tourism performance. Moreover, 15.03 million visas for Umrah and visitation were issued, with Pakistan, Indonesia, and Egypt leading in arrivals via visas. This reflects the high level of coordination among various entities and the successful achievement of service development goals, enhancing the quality of the religious and cultural experience—thus supporting the Kingdom's prominent regional and international position in serving the Two Holy Mosques.
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