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Caring for Mercy Guests Receives 134k Calls
The article focused on the efforts of the Ministry of Hajj and Umrah in serving the guests of Rahman during the Umrah season. The National Center for Care of Guests of Rahman mentioned that it has received over 134,000 calls since the season's launch on the 15th of Dhu al-Hijjah 1447 AH, with a satisfaction rate of 91.45%, and an average response time of just 3 seconds. The report also highlighted ongoing improvements through the implementation of quality standards and digital transformation, aiming to provide distinguished services and facilitate pilgrims' and pilgrims' journeys. This initiative aligns with Saudi Arabia's Vision 2030 to enhance the quality of services offered to the guests of Rahman.
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