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Government platforms enhance digital maturity
The Digital Experience Maturity Index for 2026 reached 87.06%, reflecting a high level of maturity in government digital platforms. This assessment was based on the evaluation of 59 platforms across four main criteria, including beneficiary satisfaction, user experience, handling of complaints, and technological capabilities. The platform showed notable progress compared to 2025, with the number of evaluated platforms increasing from 50 to 59, and the number of participants in the digital experience assessment survey rising to over 805,000. The «Absher» platform ranked highest with a score of 94.38%, followed by «Etimad» with 94.36%. There was a strong emphasis on designing services that enable various segments of society to access them easily, supporting the Kingdom's achievement of second place globally in digital government maturity in 2025 and its regional leadership in electronic government services.
Notice: This Is an AI-Generated Summary
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