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Insurance complaints average 50 per hour
The Saudi insurance sector witnessed more than 440,000 complaints during 2025, averaging around 50 complaints per hour. The total gross premiums written increased to 84.3 billion SAR, representing an annual growth rate of 10.7%. Despite the growth in premiums and improved efforts to protect beneficiaries, the sector's net profits declined to 1.9 billion SAR, marking a decrease of 47.2% compared to 2024. Paid insurance claims amounted to 53 billion SAR, with the claim rate for vehicle insurance rising to 84%. The number of insured vehicles also increased to approximately 11 million. Additionally, the sector experienced intensified regulatory oversight, with over 2,000 violations issued. The report emphasized enhancing customer experience and reducing claims settlement times, aiming to boost market sustainability and improve efficiency in the coming years.
Notice: This Is an AI-Generated Summary
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