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Saudi Arabia leads in civil aviation complaints
A report from the General Authority of Civil Aviation shows that Saudi Arabia recorded the lowest number of complaints from travelers among national airlines, with a complaint rate of 24 per 100,000 passengers. Of these, 97% were resolved on time. Following these, Saudia Airlines and Riyadh Air both achieved a 100% resolution rate. On the other hand, Adil Airlines had the lowest complaint rate, at 54 per 100,000 passengers. King Khalid International Airport also achieved the lowest complaint rate among international airports handling over 6 million passengers annually, with a rate of 1%. Similarly, complaint rates at King Abdullah International Airport and Bisha Station were also low, with all complaints being resolved at a 100% rate. The report aims to promote transparency and improve service quality through communication channels available around the clock.
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