Hajj and Umrah Entity Coordination
The article focused on the efforts of the Hajj and Umrah system to improve pilgrims' experiences through strategic integration among the relevant entities, aiming to enhance security, spiritual services, and logistical support. The scientific session at the 26th Hajj and Umrah Research Forum discussed the concept of a new measure for spiritual tranquility, which assesses the depth of serenity and humility among pilgrims rather than relying on superficial satisfaction. It also highlighted technological and health initiatives, such as virtual care and integrated health data through the "Nusk" app, to ensure immediate healthcare provision and remote monitoring of critical cases. Additionally, the discussion covered crowd management and safety procedures using smart algorithms and multilingual awareness tools to reduce congestion and coordinate services with security measures. These strategies resulted in achieving a satisfaction level exceeding 91% ahead of schedule and providing advanced, safe services to the guests of Allah.
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