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A security experiment conducted by the British Consumer Protection Agency "Which?" revealed vulnerabilities in the fraud prevention systems of the Booking.com platform. Researchers managed to list the British Prime Minister's residence at 10 Downing Street as a fake property and succeeded in paying a real amount for an actual booking that lasted a week. They also created a fake evaluation praising the stay and sent phishing links to request credit card information, despite the platform's inability to effectively detect these activities. Booking.com confirmed that they rely on listing verification systems but acknowledged shortcomings during the test, noting that no actual booking or listing occurred legitimately. The experiment raised questions about the effectiveness of verification tools and AI in detecting fake listings. The British Communications Regulatory Authority "Ofcom" was called upon to investigate the security measures, while the company stated that it employs various methods to combat fraud, and that such cases are usually removed within 24 hours.
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