Citizens' Account guide for lost mobile access
The article explains that the Citizen's Account program has provided beneficiaries with easy methods to regain access to their accounts in case they lose or change their registered mobile number. Beneficiaries can use the National Access service to log into their accounts without the need for the old number, by selecting the "National Access" option on the login page and completing the verification process. This aims to facilitate the use of electronic services and maintain continuous communication with the program. It clarifies that losing the mobile number does not prevent access to the account as long as the National Access method is used. The article also outlines the necessary steps to change the mobile number and update the data to ensure uninterrupted service.
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