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The success of a digital system does not necessarily guarantee user satisfaction, as some focus on technical performance and modern technologies, while user satisfaction is considered one of the most important success criteria and depends on ease of use and quality of service provided. Experts emphasize that improving the user experience requires recognizing users' expectations and needs, and companies' goal should be to achieve a balance between technical performance and user satisfaction in order to attain sustainable results and genuine success for the digital system.
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