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Apple has launched the iPhone 18 Pro and iPhone 18 Pro Max, but some users have reported intermittent issues with the Face ID system. The problems include failure to unlock secured apps, messages indicating the feature is unavailable, and the phone not responding to certain Face ID settings, along with cases of device freezing and automatic restarts. These malfunctions coincide with modifications to the Face ID components, specifically relocating the infrared camera to the upper-left corner of the screen. However, the exact cause of the issue remains uncertain, and Apple has not yet issued an update to address it. It is expected that the upcoming iOS 27 software updates will include improvements for the feature's stability if the problem is confirmed to be software-related.
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