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The article addresses the issue of delays in the processing of applications submitted by beneficiaries of civil society organizations in the kingdom. Beneficiaries face challenges in receiving prompt responses to their requests, despite the expansion of the non-profit sector and improvements in its organization. There is no unified time frame specifying the duration for responding to applications, and policies vary depending on the organization, with an emphasis on the importance of clarifying timelines and informing beneficiaries about the progress of their requests. It is recommended to set an expected timeframe for processing applications and to categorize cases based on their priority, aiming to reduce the anxiety and lack of transparency experienced by beneficiaries, especially in urgent cases that require immediate responses.
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