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Warranty repair fees impact vehicle owners
The article discusses the phenomenon of some car dealerships charging technical malfunction inspection fees to vehicle owners during the warranty period, with amounts ranging between 600 and 1,000 Riyals. This is despite the warranty covering manufacturing defects repairs free of charge. Customers complain about the lack of clarity regarding the fee collection process, whether these fees are refundable if the defect is covered under the warranty, and the uncertainty surrounding the procedures related to the inspection. The article highlights the importance of establishing a transparent and publicly announced mechanism to determine when the customer or the dealership is responsible for inspection costs. It also emphasizes the need to inform buyers of these costs before the inspection begins to protect consumer rights and enhance trust in after-sales services.
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