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الوطن
Values and governance frameworks
Professionalism in modern organization requires that quality be an integral part of the governance system, rather than merely a final inspection of products or a review of complaints. Governance is viewed as a strategic framework that defines decision-making responsibilities, promotes transparency and accountability, and ensures that processes align with stakeholders' interests and exceed their expectations. The article emphasizes that effective governance creates a supportive environment for quality, whereas fragility in governance can lead to operational imbalances and failure in quality outcomes. It also stresses that the commitment of senior management to values such as integrity and continuous improvement is fundamental to the success of governance. Achieving this requires the integration of values, strategies, policies, and processes to ensure the highest levels of quality within organizations.
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