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Farmers cite clarity issues
The "Beneficiary Voice" reports from the Ministry of Environment, Water, and Agriculture for 2025 revealed its success in addressing all received complaints, with an closure rate reaching 100%. The majority of complaints concerned the lack of clarity regarding beekeeping permit requirements, the process for updating company data, and difficulties in submitting applications and entering commercial symbols. Services have been improved, and guidelines have been added to enhance the digital experience for beneficiaries. Additionally, feedback related to licensing and import services has been addressed, with gradual improvements in service performance observed throughout the third quarter. In the fourth quarter, most remarks focused on equipment specifications and ownership transfer requests, with the volume of complaints decreasing compared to the beginning.
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