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Germany bakery faces 15,000 euro loss over 10g bread shortage
A customer's complaint about a shortage of about 10 grams in half a loaf of bread led a German bakery, led by Matthias Breiten, to incur costs of approximately 15,000 euros. This was due to the necessity of updating its weighing and payment systems across its branches. The issue arose when the customer purchased the bread and checked it at home, discovering that the weight was less than expected. He then filed a complaint and returned to request the correct amount. Following warnings from relevant authorities, the bakery equipped six branches with nine payment terminals connected to precise scales and modern technical systems to ensure accurate weighing and the proclaimed price per kilogram. This modernization resulted in a total cost of about 15,000 euros. These costs are considered an investment to ensure the bakery's compliance with weight standards and transparency in sales, rather than a financial penalty.
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