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Zoom is working to turn enterprise conversations and meetings into actionable tasks through three pillars: improving communications, gathering work context from meetings, documents, and systems, and automating follow-up workflows. The company aims to increase AI adoption by integrating it into everyday communication tools, after a survey of about 24,000 employees found that only 15% use these tools daily. Its plans include protecting data and making work context available to tools such as Claude and ChatGPT. Zoom said that 72% of users of its tools achieved a significant or very significant impact, while customer wait times at some contact centers fell by as much as 89%.
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