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الشروق التونسية
Tunisia Call Centers Transact 1,181M Dinars
The revenue of the call center sector in Tunisia reached approximately 1,181 million Tunisian dinars in 2023, recording an annual growth rate of nearly 9 percent since 2019, when it was 831 million dinars. Most of the activity is concentrated in the French market, which accounts for about 84 percent of sales, with a focus on outbound calling services and telemarketing. This reflects the sector's heavy reliance on a single market, exposing it to risks related to economic fluctuations in France. The sector contributes around 0.5 percent to the gross domestic product and is operated by approximately 250 companies providing outsourcing and customer service for international markets.
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