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تونزي تيليغراف
Chachandalé critiques Zouitouna Bank loan rejection
Economic expert Rida Al-Shokandali criticized the staff at one branch of Al-Zaytouna Bank for not respecting the procedures when submitting loan requests. The branch manager at the Jarna Al-Menzah 2 branch refused to accept the application and did not receive it, despite other branches of the bank accepting similar requests. He questioned the reasons behind this behavior and the lack of coordination between the bank's management and its branches, attributing this to insufficient awareness and communication from the Central Bank and the central administration. Shokandali called for strengthening communication and transparency with clients and standardizing procedures across branches, emphasizing the importance of respecting customer rights and principles of responsibility, especially as interest in access to financing issues continues to grow.
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