Reforms Office Aims for 150 Marhaba Labels
The Director General of Administrative Reforms and Future Studies at the Prime Minister's Office, Alfata Al-Souli, confirmed that the number of public institutions awarded the "Marhaba" quality mark has reached 106 so far. The government aims to reach 150 institutions by the end of 2027. This initiative is part of efforts to modernize administration and improve the quality of services provided to citizens, through simplifying procedures, redesigning them, and digitizing processes to enhance the ease and efficiency of services. The project to upgrade the offices of citizen relations aims to improve reception conditions and facilitate access to services, with a focus on a culture of quality and the delivery of sustainable services based on good listening to users and continuous problem-solving. Since 2019, the government has been studying and analyzing administrative service pathways in order to simplify them, especially those related to school services, social coverage, and health. Achieving the quality mark is an important step in modernizing administration, but it requires ongoing efforts from all stakeholders to strengthen transparency and bring administration closer to citizens.
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