Finance Department surpasses half-year goals
The UAE Ministry of Finance demonstrated the National Contact Center's excellence during the first half of 2026, thanks to the integration of artificial intelligence solutions into its services. The center resolved 97.11% of calls on the first attempt and responded within only 8 seconds, while customer satisfaction levels rose to 95.43%. The implementation of sentiment analysis systems, speech-to-text technologies, and generative AI has improved response quality and reduced call durations, reflecting the success of investing in smart technologies to enhance the efficiency of government financial services and deliver an exceptional experience for customers.
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