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Sharjah24
Sharjah Airport Attains Level 3 Certification
Sharjah International Airport has received Level 3 certification under the Customer Experience Program implemented by the Airports Council International (ACI). This accreditation reflects the airport’s success in enhancing the quality of services across all stages of the passenger journey and operational processes, thereby strengthening its position as a travel hub that combines efficiency, excellent services, and passenger comfort. This achievement follows the airport’s attainment of Levels 1 and 2 certifications in 2022 and 2023, and its ongoing efforts to improve strategies and develop initiatives based on passenger feedback, with the goal of providing an integrated travel experience and fostering a culture of quality and excellence. The program aims to assist airports in measuring and improving the passenger experience through comprehensive assessment and training tools, and the accreditation affirms the airport’s commitment to continuous improvement and passenger well-being.
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