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Saeed Al Tayer on AI in Dubai Electricity
Dubai Electricity and Water Authority (DEWA) is planning to transition into an AI-native organization, aiming to enhance the efficiency and services of its power and water networks. This initiative is part of a strategic move to develop smart, resilient, and sustainable infrastructure. The authority employs assistive artificial intelligence models, including predictive techniques and automated diagnostics, to reduce network losses to 2.0% for electricity and 4.4% for water, as well as to cut electricity outage durations to approximately 49 seconds annually—reflecting its global leadership. Additionally, DEWA relies on advanced digital infrastructure and technologies such as digital twin and predictive analytics to improve asset management and increase reliability. The authority is also committed to offering proactive and personalized customer services through highly automated digital solutions, exemplified by its virtual agent "Ramas," which has responded to over 13 million inquiries since 2017. All these efforts serve to reinforce Dubai’s position as a smart and technologically advanced city worldwide.
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