Sharjah Works Hosts Customer Skills Workshop
The Public Works Department in Sharjah organized a "Customer Experience" workshop aimed at developing employees' skills in analyzing the customer journey and understanding their needs. The goal was to enhance the quality of government services and improve the public experience. The workshop saw participation from teams from various centers and included practical sessions focused on measuring satisfaction, identifying areas for improvement, and developing innovative solutions, all in support of Sharjah's government efforts to deliver more efficient and accessible services. The workshop concluded with participants expressing appreciation for the development of practical tools that contribute to improving the quality of services provided.
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