Sharjah Arts hosts customer experience training
The Public Works Department of Sharjah organized a workshop titled "Customer Experience," aimed at developing employees' skills in analyzing the customer journey and understanding their needs. The workshop focused on applying satisfaction measurement methodologies and enhancing service channels. It contributed to increasing staff awareness of the government service quality improvement strategy and fostering innovative solutions to enhance public satisfaction. This initiative is part of Sharjah's efforts to promote innovation and integration among departments to improve the customer experience.
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