Localization gains COPC certification
The Ministry of Human Resources and Emiratisation in the UAE has obtained "COPC" accreditation as the first government entity in the country, reflecting its commitment to developing the customer experience, improving operational efficiency, and enhancing service quality. The accreditation is based on global standards that encompass governance, performance management, and service quality, while also strengthening communication channels and the "Customer Voice" system, which includes more than 17 communication channels. The process of obtaining this accreditation took one year and involved training approximately 40 employees, with the aim of building specialized capabilities and achieving continuous improvement in the ministry’s services. This effort supports governmental leadership and the delivery of more accurate and responsive services that meet customer needs.
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