Dubai Electricity 76% AI-Driven Services
Dubai Electricity and Water Authority (DEWA) successfully transformed 76% of its services into self-executing artificial intelligence (AI) technologies within less than 90 days, surpassing the government target of converting 50% of services into self-executing AI models within two years. The transformed services include significant improvements in time and efficiency, such as reducing the processing time for electricity and water service transactions from 8 minutes to 2 minutes, and decreasing the payment settlement cycle by 95%, from 4 hours to 12 minutes. This achievement reflects the Authority's efforts to enhance leadership in AI implementation and achieve the highest levels of operational efficiency.
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