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الشارقة 24
UAE Leads in Customer Satisfaction
The results of the "Digital Government Customer Satisfaction Survey 2026" report show that the UAE ranks globally at the top in user satisfaction with its digital government services, with 89% of participants giving high ratings. The country also leads in usage rate, at 53%. This reflects the ongoing development of the government services system, along with its ease of access and quality. Officials emphasize that this success is due to investments in digital infrastructure and national expertise, along with a move towards implementing artificial intelligence applications to deliver smarter, faster, and more proactive services. The goal is to make the government the best worldwide in both service quality and efficiency.
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