10 Hrs
Source:
Sharjah24
UAE leads globally in digital services and customer satisfaction
The United Arab Emirates leads globally in customer satisfaction with digital government services, achieving a high rating of 89% from participants. It also ranks first in the use of digital services, with a utilization rate of 53%, according to the "2026 Customer Feedback Survey on Digital Government" report released by Boston Consulting Group. This success reflects the UAE's investment in developing advanced digital infrastructure and designing services that meet customer needs, with a future-oriented approach to increasing reliance on artificial intelligence to deliver smarter and more proactive services. The results confirm that the UAE government, under the wise leadership, is focused on improving the quality of life and strengthening its leadership in technology and digital services worldwide, with significant changes to its services expected to be announced in November.
Size: 120%Text Size
Notice: This Is an AI-Generated Summary
Comments (0)