23 Hrs
Source:
الاتحاد
UAE Leads in Customer Satisfaction and Digital Services
The results summarized that the United Arab Emirates ranked first globally in customer satisfaction with digital government services, with a high satisfaction rate of 89% among participants. It also demonstrated leadership in the usage of these services, with 53% of users actively engaging with them. This progress is the result of investments in developing digital infrastructure and designing services based on user needs, along with leveraging artificial intelligence to enhance efficiency and improve the customer experience. All of this is part of its efforts to achieve global leadership in providing innovative and smart government services.
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