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Sharjah24
Sharjah Electricity Awarded for Digital Power Facility
Sharjah Electricity, Water, and Gas Authority has won the Best Energy Facility Award in the Digital Transformation category at the Asia Energy Awards 2026, marking its second consecutive win. This accolade recognizes the authority's efforts in developing smart services and enhancing the customer experience. The authority achieved a 95% digital transformation rate in service management operations and has completed over 735,000 digital transactions since the program's launch until August 2026. It also reduced the processing time for some services from 60 days to just one minute by adopting advanced strategies in artificial intelligence and automation. This transformation aims to make services more accessible and flexible while reducing paperwork. Additionally, it has contributed to decreasing physical visits to centers and lowering call center demands by 30%. This achievement reflects the authority's ongoing commitment to improving and developing the digital sector to better serve customers and support its vision of a smart government and sustainability.
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