LIPA trustees question PSEG's initial probe report

LIPA trustees criticized PSEG's preliminary investigation into aggressive collection practices, citing its methodology and lack of customer interviews. They expressed concern over the limited scope of the four-week probe, which focused on staff and call centers without consulting any of PSEG’s 1.2 million customers. Meanwhile, PSEG reported meeting 75% of its performance targets for the year, with some shortcomings in reliability and customer satisfaction metrics.

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