1 Day
Source:
الجمهورية
Sonelgaz Launches Compensation Platform
Sonelgaz has adopted a new digital platform called "Compensation" to facilitate and expedite the process of issuing compensation to customers affected by disruptions in its electrical network in Tissemsilt Province. This system aims to reduce the time required to review cases and improve transparency and efficiency in damage processing. Customers can declare damages directly through the platform or via commercial agencies within seven days of the incident. After reporting, they must complete their file within thirty days by submitting the necessary documents. Compensation is granted within a maximum period of 30 days if the damage value is less than 75,000 dinars, or following a technical expertise if it exceeds that amount. Since the system's implementation, the company has received several compensation cases and continues to assist citizens to ensure the swift and easy processing of their requests.
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