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Broken wheelchair causes 12-hour delay
A man with cerebral palsy experienced damage to his custom power wheelchair when flying with American Airlines, due to the aircraft’s cargo door being too small. His wheelchair was broken during a flight and a temporary repair took nearly 12 hours at the airport, leaving him with limited functionality. On the return trip, airline staff recognized the problem beforehand and rerouted his flight to avoid damage, highlighting issues with airline handling of mobility devices and the need for better accessibility procedures. American Airlines apologized and provided vouchers to the passenger.
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