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أخبار الخليج
Complaints Secretariat Introduces New Online Service
The General Secretariat for Complaints in the Kingdom of Bahrain has launched a new electronic service in collaboration with the Information & eGovernment Authority. This service allows citizens and residents to submit and communicate regarding complaints quickly and securely through the electronic service portal on the national website bahrain.bh. The aim of the service is to improve the quality of government services, maintain data confidentiality, and reduce the time and effort involved in investigation and follow-up procedures. This initiative aligns with the government's digital transformation strategy, which seeks to develop a smart and continuous system for handling transactions and workflow management. The Secretary-General of Complaints stated that launching this service represents an important step in strengthening the operational system and expanding digital services, while ensuring complete reliability and security for users.
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