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The article focused on the development of the National Revenue Authority in Bahrain to better serve registration requests and VAT data updates through its online portal. The processing time for requests was reduced from 30 to 21 working days through process re-engineering, aimed at improving service quality and ease of access, thereby enhancing compliance and ensuring the accuracy of recorded data. This effort is part of the government's initiatives to improve and re-engineer the quality of public services, with over 800 services documented and re-engineered to provide beneficiaries with a more flexible and efficient experience.
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