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البيان
Dubai Taxi Rating System
Dubai’s Roads and Transport Authority (RTA) has launched a five-star system to rate taxi operators’ performance, linking incentives to service quality, operational efficiency, sustainability and customer satisfaction. The assessment is based on four pillars and 18 indicators, designed to encourage competition and innovation and improve transport services. In 2025, the sector had more than 14,346 vehicles, including 12,380 electric or hybrid vehicles. It completed more than 120 million trips, carrying over 209 million passengers, and accounted for 27% of users of public transport, shared mobility and taxi services.
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