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Steps to resolve overdue pension claims
The article discusses the efforts of the National Social Insurance Authority to resolve the issue of delayed pension payments resulting from the implementation of the new pension system. Most of the affected cases, totaling approximately 45,987, have received their rightful benefits, while 5,733 cases remain under processing due to missing documentation or discrepancies in insurance data. The authority confirmed that the reason for the delay in some cases is the need to complete documents or review the information, and that procedures are aimed at resolving these cases within 72 hours of receiving the complete documentation. The new system continues to promote digital transformation and electronic services to facilitate and expedite the settlement of beneficiaries’ claims, reducing crowding and streamlining the process.
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