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Natgas confirms gas bill settled
NATGAS Company confirmed that the controversy regarding the natural gas consumption bill for one residential unit was thoroughly reviewed. The company clarified that the bill pertains to a closed unit where the customer is not regularly present, and that the bill was settled after obtaining the actual meter reading and notifying the customer of the results. The company explained that in cases where the meter cannot be accessed, an estimated consumption is temporarily calculated, and this is reviewed and adjusted once the true reading is recorded. NATGAS stated that it has not received any information so far about similar cases, emphasizing that this incident does not represent a widespread issue within the billing system. NATGAS underscored the importance of verifying information before publishing it and reaffirmed its commitment to providing transparent services according to high standards. The company also encouraged customers to contact its official channels for inquiries and complaints.
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