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بوابة الفجر
Govt complaint system processes 17,000 issues
The article focused on the efforts of Egypt's Government Complaint System during July 2026, during which approximately 229,000 complaints, requests, and inquiries were handled. Of these, 84% (192,000 complaints) were directed to the relevant authorities, 14% (32,000 complaints) were resolved, and about 5,000 complaints are still under review. The complaints covered a variety of topics, including health, supplies, housing, education, electricity, environment, and security sectors, with noticeable engagement from nine major ministries that handle 90% of the complaints directed to them. Additionally, efforts from governorates, agencies, and universities were also noted. The results indicated improvements in response speed and in addressing the root causes of issues, emphasizing the importance of developing communication channels to reduce the recurrence of complaints and enhance citizen satisfaction.
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