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Telecom Regulator Reports 3000 Complaints
The National Telecommunications Regulatory Authority announced that it received more than 3,000 complaints over two days, in addition to over 100,000 inquiries through the call center. These concerns pertain to numbers that are registered incorrectly or without their actual ownership being held. It was confirmed that complaints substantiating errors in the registration or transfer of mobile lines are subject to investigation, with the possibility for users to provide documentation to verify the transfer process, such as transfer affidavits or ownership documents. If the company's service provider is found at fault, they will be penalized according to regulatory rules, with the penalties publicized and the rights of affected citizens protected.
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