Nasser Turki: Pilgrimage rules ensure system progress and safeguard pilgrims' rights

The new regulations for the 1448AH/2027AD pilgrimage season aim to enhance the pilgrimage system by focusing on service quality, oversight, and protecting pilgrims' rights. These regulations include organizing contractual relationships starting from selecting the tourism company until returning to the homeland, emphasizing that adherence to contracts ensures protection for both citizens and companies. Additionally, digital transformation has been approved through the "Rafiq" application to track pilgrims' journeys and assess service quality, thereby increasing transparency and organizational effectiveness. The regulations also underline the importance of competition based on service quality rather than price alone, setting maximum prices for programs, and ensuring high safety standards—especially in land pilgrimage programs, including vehicle inspections and safety measures. Furthermore, arrangements have been made for campsite bookings and flexible accommodation choices in Mecca to improve planning and provide outstanding service. It is also confirmed that success requires cooperation between the Ministry and relevant authorities to ensure full implementation of these regulations and to deliver a distinguished pilgrimage experience worthy of the Egyptian citizen.

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